Last updated: May 27, 2026
This Privacy Notice for Twine Inc. ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions, please contact us at legal@eatwithtwine.com.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the choices you make.
Do we process any sensitive personal information? We may process sensitive personal information (such as health data) when necessary with your consent or as otherwise permitted by applicable law.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet can be guaranteed 100% secure.
What are your rights? Depending on where you are located, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? By submitting a data subject access request or by contacting us at legal@eatwithtwine.com.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
The personal information we collect may include: names, email addresses, passwords, contact or authentication data, dietary restrictions and food allergies, and macro nutrition targets.
Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process health data.
Payment Data. We may collect data necessary to process your payment. All payment data is handled and stored by Apple and RevenueCat. You may find their privacy notices here: Apple Privacy and RevenueCat Privacy.
Social Media Login Data. We may provide you with the option to register using your existing social media account details, such as your Google account. If you choose to register this way, we will collect certain profile information from the social media provider.
Push Notifications. We may request to send you push notifications regarding your account or certain features of the application. You may turn these off in your device's settings.
We automatically collect certain information when you visit, use, or navigate the Services, such as your IP address, browser and device characteristics, operating system, language preferences, and other technical information. This information is primarily needed to maintain the security and operation of our Services.
Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
We process your personal information for a variety of reasons, including:
We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law — such as with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill our legitimate business interests.
If you are located in the EU or UK: We rely on Consent, Performance of a Contract, Legitimate Interests, Legal Obligations, and Vital Interests as our legal bases.
If you are located in Canada: We may process your information if you have given us specific permission (express consent) or if your permission can be inferred (implied consent). You can withdraw your consent at any time.
We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us. The third parties we may share personal information with include:
We may also share your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Yes. As part of our Services, we offer products, features, or tools powered by artificial intelligence ("AI Products"). We provide these AI Products through third-party service providers, including Anthropic. Your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products.
Our AI Products are designed for personalization and meal recommendations.
To opt out of AI processing, you can log in to your account settings and update your preferences, contact us using the contact information provided, or delete your account from within the app.
Our Services offer you the ability to register and log in using your Google account. Where you choose to do this, we will receive certain profile information from your social media provider, such as your name and email address. We will use the information we receive only for the purposes described in this Privacy Notice.
Our servers are located in Canada and the United States. If you are accessing our Services from outside these countries, please be aware that your information may be transferred to, stored, and processed in our facilities and in the facilities of third parties with whom we share your information.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under age 18, please contact us at legal@eatwithtwine.com.
Depending on where you are located, you may have rights including the right to access, correct, or delete your personal information, to restrict processing, and to data portability. You can make such a request by contacting us at legal@eatwithtwine.com or by submitting a data subject access request.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us.
Account Information: You may review or change the information in your account or terminate your account by logging into your account settings, contacting us, or opening the app, going to the You tab, and selecting Delete Account.
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature. We do not currently respond to DNT browser signals as no uniform technology standard for recognizing and implementing DNT signals has been finalized.
If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have additional rights regarding your personal information, including the right to know, access, correct, delete, and opt out of certain processing. To exercise these rights, please contact us at legal@eatwithtwine.com or submit a data subject access request.
Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice.
If you have questions or comments about this notice, you may email us at legal@eatwithtwine.com or contact us by post at:
Twine Inc.
154 Southgate Blvd S
Lethbridge, Alberta T1K8B8
Canada
Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please submit a data subject access request.